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INDIANAPOLIS (WISH) – If you’re planning to chill or even just use the restroom at Starbucks, you’ll now need to buy something.
Starbucks announced Monday it’s rolling back its open-door policy introduced in 2018, and implementing a new code of conduct in all company-owned stores across North America.
The revised regulations are designed to enhance the experience for paying customers by prohibiting specific actions such as discrimination, harassment, consuming outside alcohol, smoking, vaping, drug use, and panhandling.
In a statement, Starbucks representative Jaci Anderson expressed, "Our goal is to ensure that every individual feels welcomed and at ease in our locations. By establishing clear guidelines for behavior and the use of our facilities, we can foster a more positive atmosphere for all."
Breaches of the updated code may lead to removal from the premises, and in certain situations, law enforcement might be contacted. Additionally, employees will undergo training to effectively implement these policies.
This represents a change from Starbucks' 2018 policy that permitted anyone to utilize its locations without needing to make a purchase. This earlier policy was implemented following a highly publicized event in Philadelphia, where two Black men were arrested for simply sitting in a Starbucks without making a purchase.
The event ignited a wave of anger. At the time, Chairman Howard Schultz underscored the importance of inclusivity by stating, “We don’t aim to be a public restroom, but we are committed to making the right choices every single time and providing people with access.”
Nevertheless, the open-door policy has introduced various challenges as well. Throughout the years, Starbucks has encountered problems related to disruptive conduct in its establishments, including drug usage and safety issues. In 2022, the company decided to shut down 16 locations across the country, pointing to ongoing safety concerns.
The recent policy shift reflects the initiatives of Brian Niccol, the newly appointed chairman and CEO of Starbucks, who is focused on rejuvenating the brand. Niccol's goal is to restore the inviting, community-oriented atmosphere that originally established Starbucks as a beloved coffee hub.
The next time you stop by Starbucks, be sure to pick up a latte — or maybe a cookie — before settling in comfortably.